Reference

Terms & Conditions that Cover Your Account

When you open an account with sgp warna, you're agreeing to how we operate the lobby, process your deposits and withdrawals, and keep your data secure.

Payment flows and verificationAccount access and device rulesWithdrawal timings and limits

Explore Lobby Read FAQ

How Our Terms Apply to Your Region

sgp warna Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sgp warna operates these terms where local law permits. Your account access, payment methods, and gameplay eligibility depend on local law in your jurisdiction. When you register, you confirm you meet the minimum age requirement and that you're accessing the platform from a region where our

1
service is available. Deposits via DANA, OVO, GoPay and QRIS are processed through our payment partners, and each transaction is verified before funds clear to your lobby wallet. Withdrawals are subject to identity confirmation and account activity review to prevent fraud. If at any point your
2
region's laws change or we identify compliance risk, we may restrict or close your account with notice and a clear process to retrieve any remaining balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU HAVE QUESTIONS

Support Channels for Policy or Account Issues

HOW WE PROTECT YOUR ACCOUNT

Data Security and Account Integrity

Data Storage and Retention

Your account details, deposit history, and withdrawal records are stored on secure servers. We retain transaction data for seven years to comply with payment verification rules and to help resolve disputes about deposits via DANA, OVO, GoPay and QRIS.

Login and Device Verification

When you log in from a new device, we send a verification code to your registered email or phone. This step keeps your account safe even if someone gains your password; you control which devices can access your lobby.

Withdrawal Verification

All withdrawals require a second check — we confirm your identity and match the payout method to your deposit source. This slows fraud but may add one to two hours to processing time for your first withdrawal.

Payment Partner Standards

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your full payment details; our partners handle the secure handoff and you see the transaction in your own banking app.

Account Changes and Disputes

If you spot an unauthorized transaction or believe your account was accessed without permission, contact our support team immediately with details. We investigate within 24 hours and can freeze your account pending review.

Requesting Your Data

You can request a full export of your account data — deposits, withdrawals, gameplay history, contact details — by opening a support ticket. We deliver it within 14 days in a standard digital format.

Frequently Asked About Our Account Terms

Your account name is fixed once created. Your email can be updated through Account Settings; confirm the new email before the change goes live. Payment records still link to your original account number, so withdrawals are not affected.

Select 'Forgot Password' on the login page and enter your registered email. We send a reset link valid for one hour. Click it, set a new password, and log back in. If you do not receive the email, check your spam folder or contact support.

Deposit references depend on your payment method and account age. Withdrawals are capped at Rp 50,000,000 per day in your first month; after 30 days of account activity, the limit increases. Contact support to discuss your specific withdrawal needs.

Most withdrawals process within 15 minutes to one hour once verification is complete. QRIS transfers may take up to two hours during peak times. Public holidays can add delay; we'll notify you of any extended processing window.

Check your lobby wallet first — duplicate charges are rare because our payment partners confirm each transaction. If you see two charges, take a screenshot and email our support team with your transaction ID. We investigate within one business day and reverse any error.

Yes. Go to Account Settings, select Close Account, and confirm. Any remaining balance must be withdrawn first; you cannot close an account with funds in it. Once closed, you can reopen a new account after 30 days.

You can log in on desktop, tablet, or mobile phone. Your account is synchronized across all devices — deposits, withdrawals, and gameplay history stay in sync. Switch between devices without losing your session; log out on each device when you're done.

Terms & Conditions that Cover Your Account

Support Channels for Policy or Account Issues

Data Security and Account Integrity

Data Storage and Retention

Login and Device Verification

Withdrawal Verification

Payment Partner Standards

Account Changes and Disputes

Requesting Your Data

Frequently Asked About Our Account Terms

01 Can I change my account name or email after I register?

02 What happens if I forget my password?

03 Are there limits on how much I can deposit or withdraw per day?

04 How long does it take to withdraw money back to my DANA, OVO, GoPay or QRIS account?

05 What if I notice a deposit charged twice on my account?

06 Can I close my account if I am not using it anymore?

07 What devices can I use to access my account?

Related Pages