Reference

Our Legal Terms, Your Account Rights

sgp warna operates under a clear legal framework designed for you as an Indonesian account holder — covering your data, your transactions via DANA, OVO, GoPay and QRIS…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredData Retention DisclosedAccount Rights ExplainedContact Path Available
sgp warna Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account, our legal support team is reachable through three…

Live Chat — Policy Queue Open a live chat session and select the 'Legal & Policy' category from the…
Email — Legal Requests Send formal data requests or account-rights queries to our legal address.
Account Help Centre Log into your account and navigate to Settings > Help > Legal.
ACCOUNT & DATA SECURITY

How We Handle Your Data and Account

Your personal information, payment history and session data are stored under strict access controls.

Data Encryption

All data you submit — including payment details for DANA, OVO, GoPay and QRIS transactions — is encrypted in transit using TLS 1.3. Stored records use AES-256 encryption at rest, applied automatically on every account.

Cookie Management

We use essential cookies to keep your session active and optional analytics cookies to improve page performance. You can withdraw consent for non-essential cookies at any time via the cookie panel in your account settings.

Account Security Controls

Two-factor authentication is available on your account and we strongly encourage enabling it. Failed login attempts beyond the threshold trigger an automatic temporary lock, with an unlock link sent to your registered email.

Data Retention Schedule

Active account data is held for the full duration of your relationship with us. When you close your account, personal data is purged within 90 days unless a regulatory hold or legal dispute requires a longer retention period.

Third-Party Sharing

We do not sell your personal data. We share information with third parties only where required by law or where you have explicitly given consent — for example, during payment processing through QRIS or OVO gateways.

Request & Correction Rights

You have the right to request a copy of your data, correct inaccuracies and ask for deletion where applicable law allows. Submit these requests through the Account Help Centre or email our legal team directly.

Answers to Common Legal Questions

We have collected the questions our account holders ask most often about policy, data and their rights. If your question is not here, reach us via live chat or the legal email channel and we will respond within 2 business days.

Yes. We collect the information you provide at registration — name, email address, and payment method details such as your DANA or OVO account — to operate your account and meet applicable legal obligations. No additional data is collected without your consent.

You can. Submit a data access request through Settings > Help > Legal inside your account, or email our legal team. We process these requests within 2 business days and deliver your data in a readable format to your registered email address.

Only authorised sgp warna staff with a documented operational need — such as fraud review or payment verification — can access your records. Every access event is logged and audited internally. We do not give third parties access without a legal obligation to do so.

Certain features and product categories are subject to availability that depends on local law. We apply region-specific restrictions automatically. If a feature is not visible in your account, it may not be available where local law permits in your location.

Open your account settings and navigate to the Privacy & Cookies panel. From there you can withdraw consent for analytics and marketing cookies individually. Essential session cookies required for login and payment processing cannot be disabled while your account is active.

Your personal data is scheduled for deletion within 90 days of account closure. If a regulatory hold or active legal dispute applies at the time of closure, retention may extend beyond that window. You will be notified in writing if a hold applies to your account.

Raise a dispute through the Account Help Centre under Settings > Help > Transactions, or contact our live chat team between 08:00–22:00 WIB. Include your transaction ID and the payment method used, and we will open a formal review within one business day.